The National Laboratory for Tourism and eCommerce helps design the tourism experience. NLTeC excels in helping destinations thrive in the new world of artificial intelligence and smart tourism design. Led by Dr. Dan Fesenmaier, NLTeC utilizes GSR sensors and eye-tracking devices to discover the emotions of viewers in real-time while reading travel stories or tourism videos.
2017 was marked with some of the most devastating and costly natural disasters in history. As a response to these impacts, the Tourism Crisis Management Initiative continues to investigate management strategies which will aid the industry before, during and after unexpected crisis events. One area which has received considerable global attention is climate change. Northern climates, in particular, have seen more drastic temperatures which affect visitors to their destinations.
The need for sustainable practices by the tourism industry and destinations are vital to secure resources for future generations. The Tourism, Environment and Sustainability Group is working to address such societal challenges within the prism of sustainability in multiple destinations in Central and Latin America, Asia, and the South Pacific regions. The team consists of Drs. Angélica Almeyda Zambrano, Andrei Kirilenko, Jin-Won Kim, Heather Gibson, and Brijesh Thapa.